Frequently Asked Questions (FAQs)

Once you visit the official webpage of Wendy’s customer satisfaction survey at, you will find that the portal is very user friendly and easy to understand. Going through the process of the TalkToWendys survey is effortless. It is not usual for a user to face any difficulty in completing the survey through this portal. That said, it is understandable that a few users may encounter issues getting through the survey and have questions regarding the same. In addition to this, some customers may also have some complaints that they want to convey to the company. Therefore, to help them clear all their doubts and answer all their questions, Wendys has designed these Frequently Asked Questions (FAQs) so that a customer could resolve their minute issues on their own. Further, if a user continues to face any problem, they can always contact the customer support team at TalkToWendys. Without any further ado, here are some Frequently Asked Questions by Wendy’s customers.

  • Which details are required to enter the TalkToWendys survey?

To know the details required to enter Wendy’s customer satisfaction survey, you need to have a valid receipt from Wendy’s. The receipt contains information such as the 8-digit unique code, date, and time of the purchase. These are the three details mandatorily required to enter Wendy’s survey.

  • I am unable to enter the survey, what could be the reasons?

There could be various reasons due to which you are unable to enter the survey. A few most common ones could be:

  • The receipt is older than seven days. You must take the survey within seven days of making the purchase.
  • You already used the receipt with which you are entering the survey. One receipt is valid only once.
  • You can enter the survey only one in a month with one receipt.
  • You are entering incorrect details.
  • What are the rewards for the completion of the TalkToWendys survey?

The participant gets a promo code at the end of the survey with which you can avail of a reward in the form of a free spicy chicken piece or a single sandwich.

  • What is the period within which I need to redeem the reward?

The promo code you receive after the completion of the survey is valid only for 14 days. After this period expires, the code expires, and you cannot avail of the benefits associated with it. Make sure to redeem the coupon as soon as possible.

  • Can the promo code be used for online home-delivery?

Yes, the promo code could be used for home delivery orders from Wendy’s mobile app. You need to enter the promo code while checking-out to the payment section. The delivery personnel may check your receipt of purchase.

  • Is the customer support team at Wendy’s reliable?

Yes, being the third-largest fast-food chain in the world, the customer team at Wendy’s has been established that includes efficient people who will make sure all your issues are resolved.

We hope that all your basic queries are solved; please feel free to call at +1-888-624-8140 or write to us at [email protected].